TERMS & CONDITIONS
AND POLICIES
TERMS & CONDITIONS OF SALE:
POLICIES:
ONLINE ORDERS
AVAILABILITY
All online orders are subject to availability, in the rare circumstance of a shortfall in Australian stock, we will notify the purchaser within 24 business hours of receipt of your order and provide you with the ETA of the stock and an option of an immediate full refund. Cleanfix Australia has the right to refuse an order for any reason.
RETURN AND EXCHANGE POLICY
Change of Mind Returns: Our “No Regrets Return Policy” makes change of mind product returns simple, it’s designed to make shopping on our website an enjoyable experience with significant savings, and no regrets. Cleanfix Australia offers the option of exchange or refund on any item purchased through this website where a change of mind has occurred provided the item is returned undamaged, in its original sealed packaging, returned within fourteen days of purchase and meets the below conditions.
(a) product is unused, complete, free of damage and is in new saleable condition (b) the purchaser covers all freight costs in the return and original supply of the product (c) a copy of the purchase invoice and credit card payment receipt is returned with the goods (d) the returned product must have a “Return Authorisation Number” shown on the packaging for identification and processing, this number is attained by phoning 1300- 010 049. The Cleanfix Australia Returns & Exchange Policy does not exclude or replace your rights given under Australian Consumer Law and regulations.
The purchased product can be returned to the Cleanfix Distributor Stockist that despatched the product, contact details of the distributor can be provided by phoning 1300-010 049.
WARRANTY
FAULTY GOODS OR WARRANTY CLAIM:
If the goods are faulty or develop a fault within the warranty period, you may be entitled to have the goods repaired or replaced through warranty. If the goods are found to be faulty within the warranty period, we recommend you contact our National Service Centre and advise them of the fault on 1300-010 049. You will be supplied detail on the quickest way to resolve the matter, and where applicable detail of your nearest "Approved Warranty Agent" to take the product to for assessment where required. The Cleanfix Australia Warranty Policy does not exclude or replace your rights given under Australian Consumer Law and regulations.
FREIGHT & DELIVERY INFORMATION
FREE SHIPPING
Free Shipping to NSW, VIC, QLD, SA, TAS and most parts of NT & WA apply.
If you are in a remote area of WA or NT where delivery charges apply, prior to processing your order you will be notified of the subsidised delivery surcharge that applies, you will be given the opportunity to cancel your order and recieve a full refund or to accept the subsidised delivery charge.
ORDER PROCESSING & SHIPPING
Orders received through this website are shipped within 24 Hours of order receipt, the vast majority of goods are delivered within seventy two hours of order receipt. Orders are despatched with freight firms owned by the Toll Group, to seek confirmation of the ETA of an order, simply phone 1300-010 049.
Co-Ordinating Delivery ETA:
It is recommended that the purchaser plans and facilitates an easy and simple delivery of their order, it is essential that:
a. Someone is at attendance at the delivery address to take delivery of the order.
b. A forklift is available at the delivery address to unload the freight, if a large or heavy item has been ordered.
Large or Heavy Item Delivery:
In the case where a medium to large item has been ordered, a forklift may be required at the delivery point to unload the item. If you have ordered product/s that requires forklift unload, we will phone you to confirm that a forklift is available. If a forklift is not available, we will have the freight shipped to your nearest freight depot for your collection.
Re-Delivery Charge:
Should a delivery attempt be made and delivery was not possible due to the purchaser or their representative being unavailable to take delivery, or for any other reason other than the direct fault of the courier, the courier is likely to charge a redelivery charge. In such cases the re-delivery charge is payable by the purchaser, unless the purchaser elects to collect the item from the carrier’s freight depot instead of having a further delivery attempt made.
Unloading Delays – Freight Carrier Surcharge:
We encourage all purchasers to monitor the delivery ETA of their ordered products to facilitate a simple delivery, avoiding potential time delays for the courier. Courier firms reserve the right to charge waiting times should the time required to make a delivery becomes excessive; in such a case the purchaser would be liable for additional delivery costs.
Transport Damage:
If the product and/or packaging is delivered to you damaged, it is essential to make note of the damage on the delivery document that the courier will request you to sign. Failing to do so will result in the courier firm not accepting liability for damaging goods in transit and confirms that the goods were delivered in good order.
PAYMENT & BILLING INFORMATION
Credit Cards Accepted
Cleanfix Australia accepts online payment via Mastercard & Visa Credit Cards.
Billing Currency
Cleanfix Australia will charge your credit card in Australian Dollars (AUD).
GST Inclusive
All prices displayed are inclusive of GST and a Tax Invoice is supplied with all orders.
Export Purchases
The prices do not include any additional overseas duties or other customs charges that may be applicable for overseas delivery.
Pricing Validity
Prices of products, delivery or any other charges displayed are current at the time of issue, and are subject to change without notice.
PRODUCT SPECIFICATION AND ACCURACY OF WEBSITE INFORMATION
Cleanfix Australia does not warrant the accuracy, completeness or currency of any information including product specifications in this website and does not accept responsibility for any direct or indirect loss, damage or expense incurred by you as a result of (a) any error, omission or misrepresentation in any information (including any data, prices, graphics, video and images) in this website or (b) any decision you make in reliance upon the information contained in this website.
The information contained in this website is provided in good faith and is illustrative only. Nothing in this website constitutes a warranty of the products or their in-store price.
You acknowledge that Cleanfix Australia may amend, add or remove any information in this site at any time without notice.
You may not copy or use any part of this website without the express written consent of Cleanfix Australia.
ONLINE SHOPPING SECURITY
Cleanfix Australia have implemented security measures to provide you with peace of mind when purchasing from our online store.
When you are requested to enter your credit card details, a secure server uses SSL (Secure Socket Layer) to connect to our website – this encrypts all the information sent from your pc.
You can see you have entered a secure session by the following:
• The ‘https’ instead of the usual ‘http’ in your browser address box.
• The small padlock at the foot of your browser or next to the URL bar (IE7).
PRIVACY POLICY
INTRODUCTION
Cleanfix Australia is committed in protecting your privacy and respects and upholds your rights under the National Privacy Principles contained in the Privacy Act 1988 (Cth) ("Privacy Act"). By using this website, you agree to and consent to the collection, use and disclosure of personal information by Cleanfix Australia as set out in this policy.
PERSONAL INFORMATION
Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, telephone number(s) and where applicable your company name, address, contact details, ACN and ABN.
COLLECTION
Cleanfix Australia will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, Cleanfix Australia will only collect personal information about you and where applicable your company, directly from you. Cleanfix Australia will not collect personal information unless the information is necessary for our functions and activities.
What does Cleanfix Australia do with your personal information?
Cleanfix Australia uses your personal information for the purposes of:
• providing our services to you;
• our internal management needs;
• our marketing activities;
• responding to any inquiries or comments that you submit to us;
• any other purpose you have consented to; and
• any use which is required or authorised by law.
Disclosure of personal information
Cleanfix Australia may disclose your personal information to any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.
Openess
You may request access to your personal information by contacting our customer service team at info@cleanfixaustralia.com.au
If you believe that Cleanfix Australia holds personal information about you that is not accurate, complete or up-to-date, then you may request its amendment by Cleanfix Australia. Cleanfix Australia will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.
Opting Out
At any time you may opt out of receiving any communications from us (other than as required for our primary purpose or by law). Unless you opt out, your consent to receive communications from us and to the handling of your personal information as detailed above, will continue.
To opt out of receiving any further communication from Cleanfix Australia, email orders@cleanfixaustralia.com.au with the subject 'unsubscribe'.
COOKIES
Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns. We may also include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.
SECURITY
All security on our Website is treated seriously. Where applicable, we undertake security steps including use of SSL technology on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
Contact information
If you require further information regarding this policy or have any questions about its enforcement by Cleanfix Australia, please contact us at info@cleanfixaustralia.com.au or Phone us on 1300- 010 049.
MISCELLANEOUS
Cleanfix Australia reserves the right to modify these Terms and Conditions, and Policies in whole or in part from time to time without notice, amendments will be effective immediately upon posting of the amended Terms and Conditions and/or Policies on this website.